WEBSITE TERMS & CONDITIONS OF USE

​1    About us

1.1 Matt's Motors Limited (referred to in these Website Terms as “we”, or “us”) is a company registered in England and Wales, whose registered number is 06568130  and whose registered address is Unit 7 Holborn Avenue, Mildenhall, Suffolk, IP28 7AN. Our VAT registration is 922514349.

1.2 Should you have any questions about these Website Terms or wish to contact us for any reason whatsoever, please contact us here:

Post: Matt's Motors, Unit 7, Holborn Avenue,  Mildenhall, Bury St. Edmunds, Suffolk.  IP28 7AN.

Telephone: 01638 715 725

E-mail: matt@mattsmotors.co.uk

2    About you

2.1 By requesting the Products and Services from us, you confirm that you are:

• over 18 years old;

• resident in the United Kingdom; and

• requesting Products for fitting in the United Kingdom.

If any of the above is incorrect, you must not request any Product or Service from this Website. We reserve the right, in our sole discretion, to refuse to accept your request or service booking.

2.2 This Website is for use only by those wishing to request Products and Services in the United Kingdom.

3    Product and Service descriptions

3.1 All Product and Service descriptions and illustrations shown on the Website are provided in good faith but are intended for guidance and illustration purposes only and actual Products and Services may vary accordingly. Matt's Motors accepts no liability or responsibility for the Product information, performance information and photographs appearing on the Website.

3.2 All prices shown on the Website: 

• are in pounds sterling;

• are inclusive of Value Added Tax (“VAT”) at the relevant rate.

• estimates

Tyre fitting may be offered through a third party agent and their terms and conditions and warranty may apply in conjunction with our own. 

3.3 Products and Services are subject to availability and the presence of a Product or Service on the Website does not guarantee that such Product or Service will be available for purchase. 

3.4 Whilst we use reasonable endeavours to keep Product and Service availability and prices up-to-date on the Website, availability can change on a day to day basis and price increases can take place at very short notice. We reserve the right to add or delete Products and Services and to increase prices at any time. Where a Product or Service ceases to be available after the date of your request but before you attend for fitting, we shall try and contact you to inform you. If the product is no longer available you may choose an alternative Product (subject to availability) and if the price of the alternative Product is different we shall inform you of the new price for that Product. Following notification under this clause you may either choose to accept (as appropriate) the alternative Product and the new price and confirm the request with the alternative Product and the new price or you may cancel your request in which event we will reimburse you with the price already paid. 

3.5 Whilst we always endeavour to ensure that prices and descriptions given on the Website are correct inevitably errors do occur. Where the price or description of a Product or Service is found to be incorrect as part of the order verification process we shall contact you and inform you of the correct price and/or description following which you may either confirm the order with the correct price and/or description or cancel your order in which event we will reimburse the price paid by you.

3.6 We provide various guarantees in relation to the Products and Services we supply.  Please refer to the Guarantee Conditions.

4    Payment for the Products once work is completed:

4.1 All payments are to be made in pounds sterling. 

4.2 All Products will remain our property until we have received payment in full for the Products and Services. 

4.3 We accept most major credit and debit cards - please check at point of sale. 

4.4 All card payments are subject to authorisation by your card issuer. 

5    Provision of Fitting Services

5.1 Once you have booked a specific date at Matt's Motors for supply of the Products and Services, please ensure that you attend in good time for your booked time slot. If you fail to attend at the time slot you have booked or you are not available at the appointed time we reserve the right to cancel your appointment and you will need to book a further appointment by contacting us.

5.2 Prior to carrying out the fitting of the Products requested we shall check that the Products specified in your request are of the correct specification and type for your vehicle. If we discover that the Products are not of the correct type or specification we shall endeavour to inform you of this and you may select a Product of the correct type and/or specification.

5.3 Whilst we use our best efforts to meet appointments there may be occasions where we will not be able to fit your Products or provide the Services in accordance with the appointment booked. In such circumstances we will inform you of any delay or cancellation as soon as reasonably practicable but in accordance with clause 6 we shall have no liability for any losses or damages caused by any such delay or cancellation.

5.4 If you fail or are unable to attend your service appointment on the date and time chosen when making your request, you will need to contact us and arrange an alternative appointment.  

6    Our liability to you

6.1 We will use reasonable skill and care in fulfilling any service requested by you which is accepted by us. The information contained in the Website is for information only and has not been written to meet specific individual requirements. The information on the Website may not be accurate and may include inaccuracies and errors, we make no representation concerning the accuracy, suitability or relevance of any information on the Website for any particular purpose. We exclude, subject to Clause 6.5, all other representations, warranties, conditions and terms expressed or implied by statute, common law or otherwise to the fullest extent permitted by law. 

6.2 We will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with or out of your use of, or inability to use the Website, any of the Products or Services supplied in connection with any request even if we have been advised of the possibility of such damage.

6.3 Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall, subject to Clause 6.5, be limited to the sums paid or payable for the Products and Services.

6.4 We will not be liable to you where we breach these Website Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; lack or shortage of stock or goods; adverse weather; traffic congestion or disruption; power failure or breakdown in machinery.

6.5 Nothing in these Website Terms shall limit our liability for personal injury, death or fraud caused by our negligence.

6.6 The provisions of this clause are in addition to the terms set out in clause 2 of our Terms referred to above.

6.7 This clause does not affect your statutory rights as a consumer.

7    Cancellation and Refunds

7.1 Products and Services to be provided by us: No contract is formed until you attend an appointment for fitting of the Products and/or provision of the Services and we confirm availability of both the Product(s) and Service(s). You have a right to cancel your request at any time up to the time the contract is formed. 

7.2  Consumer Protection Legislation provides rights of cancellation for consumers in certain circumstances.  Please note – there is no right of cancellation in respect of tyres and tyre services which have already been supplied.

7.3 A full or (as appropriate) partial refund may be given in the following circumstances:

•    You cancel your order in accordance with clause 7.1 or 7.2 above

•    Where you have ordered and paid for more Products than needed;

•    In the event that the order is cancelled for any reason including non-availability, increased price or withdrawal of the Product or Services, or due to an error in pricing or description, or 

•    A cheaper substitute is accepted by you than that ordered and paid for; 

•    Where the Services are provided in respect of vehicles which are zero rated for VAT.

Any refunds given by us will be made to the debit/credit card account provided when you placed your order.

7.4 The rights set out in this clause are without prejudice to your rights under our Guarantee as set out below in respect of the Product and Services purchased by you . 

8    Complaint Handling Policy

8.1  If you are not happy with any aspect of the Products and Services that we provide to you, or if you discover a fault with the Products or Services please contact us on 01638 715725 and we will do everything we can to assist you.

9  Your Statutory Rights

9.1  If the Products supplied are not as described in the invoice/receipt or are faulty you have various statutory rights.  Please refer to the Complaint Handling Policy above.

10.    Other important terms

10.1 Calls to us may be recorded as part of our customer service policy and for training purposes. 

10.2 We may update or amend these Website Terms from time to time without notice to you. Any updates or amendments will be posted on the Website. 

10.3 These Website Terms supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

10.4 You may not assign or subcontract any of your rights or obligations under these Website Terms to any third party unless we agree in writing. 

10.5 We may assign, transfer or subcontract any of our rights or obligations under these Website Terms to any third party at our discretion.

10.6 No relaxation or delay by us in exercising any right or remedy under these Website Terms shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. 

10.7 If any of these Website Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Website Terms shall remain in full force and effect.

10.8 Only you and we shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

10.9 These Website Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Website Terms, you and we shall submit to the exclusive jurisdiction of the English courts.

These Website Terms were last updated on 22 January 2022